Roles are the 'building blocks' of the organization, together, they represent all the activities that are performed at ET Group.We distinguish between roles and the people (souls) who fill them, an individual can hold multiple roles at any given time. A role is not a job description; its definition follows a clear format including a name, a purpose, and accountabilities, which are ongoing activities to perform. Roles are defined by each circle —or team— via a collective governance process, and are updated regularly in order to adapt to the ever-evolving needs of the organization.


It clarifies the identity and intention of a Role. The Purpose orients the action of a Role even absent any other explicit Accountabilities.


It is an ongoing activity expected of a Role. They usually begin with an -ing verb to convey that it’s an ongoing activity (and not a one-time project or action). For example, a “Website Manager” Role might have an accountability for “Building and maintaining the company’s website.” As a best practice a role should have no more than six accountabilities, they should be generic and not reflect specific tasks.

Should any ETG member anywhere in the organization be unclear of what Roles are accountable to undertake/energize work, especially when the lack of clarity impacts the noticer’s Role, it is up to them to raise the hot topic or to use the advice process to seek clarity.

Tips on writing a role and accountability

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