Advice Process

If you're faced with a decision that could potentially affect team members beyond your role, you should follow the Advice Process.

If you're uncertain about whether this applies to your situation, don't hesitate to consult an ETG Way Coach for further clarification. If your decision could have a significant impact on the organization as a whole, the Advice Process may expand into a Sensing Process.

Since your decision affects people beyond your role, you must seek advice from (i) people who will be affected by the decision and (ii) people who can bring expertise to the decision.

The Advice Process has 4 steps:

1. Initiate

When launching an Advice Process, you are responsible for announcing it to those that may be affected by the decision. This should be done via email or Teams, providing enough context .

2. Collect Advice

For small decisions, one or two additional perspectives may be all that’s needed. At times, advice from external advisors or industry experts may be appropriate. Diversity of thought and opinion is important when selecting others to provide advice.

3. Make a Decision

We trust you will proceed in a way that is best for ET Group. You do not need to act on all the advice you receive. Seeking approval or announcing your decision in advance of acting is not required.

4. Communicate

Once you have made a decision, you are responsible for sharing the decision with those who provided advice and those impacted by the decision. We’ve found this to be especially important when you chose a path that diverged from one or more pieces of advice. It’s part of closing the loop with your colleagues. For decisions impacting a larger group, we communicate the decision on Teams.

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