Values
Accountability, growth, collaboration, and teamwork.

#Accountability

Making commitments we can deliver and delivering on commitments we’ve made
We agree great looks like…
  • Owning commitments we’ve made including those in our roles
  • Proactively clarifying goals, expectations, timing, roles and responsibilities
  • Seeing issues/opportunities and taking ownership/action (per decision making flow chart)
  • Adapting, being flexible and being realistic to reach goals
  • Appreciating we’re working in an ecosystem and our actions impact others
  • Coaching others to see and accept their accountabilities and being open to learning
We agree unacceptable looks like…
  • Not communicating when we will miss an accountability
  • Blaming and shaming others
  • Failing to ask for help
  • Overcommitting ourselves or other people
  • Making commitments on behalf of others
  • Excuse-making versus taking ownership

#Growth

Building capacity through financial stability, profitability and efficiency
We agree great looks like…
  • Standardizing of designs and processes
  • Awareness of probability of profitability and being willing to say “No thanks”
  • Aligning early on all stakeholders’ goals
  • Learning from past projects and experiences
  • A willingness to try / adapt to new tools and processes
  • Trusting teammates’ work
We agree unacceptable looks like…
  • Engaging delivery teams before the scope is finalized
  • Creating unrealistic client expectations
  • Not being adequately compensated by customers for changes or revisions

#Collaboration

Proactively partnering with our clients
We agree great looks like…
  • Having shared experiences with clients to understand their needs
  • Aligning on key objectives
  • Working with clients to develop solutions
  • Inviting and listening to multiple stakeholders
  • Respecting and honouring each other’s gifts
  • Being candid and truthful with our clients
We agree unacceptable looks like…
  • Assuming we know our clients’ businesses better than they do and telling them what they need
  • Over complicating things and confusing our clients
  • Disrespecting or dismissing key client stakeholders
  • Overselling clients to maximize profit

#Teamwork

Working together from a place of trust, care and respect
We agree great looks like…
  • Trusting our teammates
  • Being caring, open and compassionate
  • Talking to people; knowing when email or text isn’t enough
  • Honouring other’s perspectives
  • Respecting individual challenges
  • Asking “How can I help?”
We agree unacceptable looks like…
  • Saying, “It’s not my job!”
  • Micro-managing
  • Being selfish and withholding information
  • Avoiding and not dealing with interpersonal tensions
Last modified 1yr ago