# Our Values

## #Accountability

**Making commitments we can deliver and delivering on commitments we’ve made**

**We agree great looks like…**

* Owning commitments we’ve made including those in our roles
* Proactively clarifying goals, expectations, timing, roles and responsibilities
* Seeing issues/opportunities and taking ownership/action (per decision making flow chart)
* Adapting, being flexible and being realistic to reach goals
* Appreciating we’re working in an ecosystem and our actions impact others
* Coaching others to see and accept their accountabilities and being open to learning

**We agree unacceptable looks like…**

* Not communicating when we will miss an accountability
* Blaming and shaming other**s**
* Failing to ask for help
* Overcommitting ourselves or other people
* Making commitments on behalf of others
* Excuse-making versus taking ownership

## #Growth

**Building capacity through** **financial stability, profitability and efficiency**

**We agree great looks like…**

* Standardizing of designs and processes
* Awareness of probability of profitability and being willing to say “No thanks”
* Aligning early on all stakeholders’ goals
* Learning from past projects and experiences
* A willingness to try / adapt to new tools and processes
* Trusting teammates’ work

**We agree unacceptable looks like…**

* Engaging delivery teams before the scope is finalized
* Creating unrealistic client expectations
* Not being adequately compensated by customers for changes or revisions

## #**Collaboration**

**Proactively partnering with our clients**

**We agree great looks like…**

* Having shared experiences with clients to understand their needs
* Aligning on key objectives
* Working with clients to develop solutions
* Inviting and listening to multiple stakeholders
* Respecting and honouring each other’s gifts
* Being candid and truthful with our clients

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**We agree unacceptable looks like…**

* Assuming we know our clients’ businesses better than they do and telling them what they need
* Over complicating things and confusing our clients
* Disrespecting or dismissing key client stakeholders
* Overselling clients to maximize profit

## #**Teamwork**

**Working together from a place of trust, care and respect**

**We agree great looks like…**

* Trusting our teammates
* Being caring, open and compassionate
* Talking to people; knowing when email or text isn’t enough
* Honouring other’s perspectives
* Respecting individual challenges
* Asking “How can I help?”

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**We agree unacceptable looks like…**

* Saying, “It’s not my job!”
* Micro-managing
* Being selfish and withholding information
* Avoiding and not dealing with interpersonal tensions