Our Values

Accountability, growth, collaboration, and teamwork.

#Accountability

Making commitments we can deliver and delivering on commitments we’ve made

We agree great looks like…

• Owning commitments we’ve made including those in our roles

• Proactively clarifying goals, expectations, timing, roles and responsibilities

• Seeing issues/opportunities and taking ownership/action (per decision making flow chart)

• Adapting, being flexible and being realistic to reach goals

• Appreciating we’re working in an ecosystem and our actions impact others

• Coaching others to see and accept their accountabilities and being open to learning

We agree unacceptable looks like…

• Not communicating when we will miss an accountability

• Blaming and shaming others

• Failing to ask for help

• Overcommitting ourselves or other people

• Making commitments on behalf of others

• Excuse-making versus taking ownership

#Growth

Building capacity through financial stability, profitability and efficiency

We agree great looks like…

• Standardizing of designs and processes

• Awareness of probability of profitability and being willing to say “No thanks”

• Aligning early on all stakeholders’ goals

• Learning from past projects and experiences

• A willingness to try / adapt to new tools and processes

• Trusting teammates’ work

We agree unacceptable looks like…

• Engaging delivery teams before the scope is finalized

• Creating unrealistic client expectations

• Not being adequately compensated by customers for changes or revisions

#Collaboration

Proactively partnering with our clients

We agree great looks like…

• Having shared experiences with clients to understand their needs

• Aligning on key objectives

• Working with clients to develop solutions

• Inviting and listening to multiple stakeholders

• Respecting and honouring each other’s gifts

• Being candid and truthful with our clients

We agree unacceptable looks like…

• Assuming we know our clients’ businesses better than they do and telling them what they need

• Over complicating things and confusing our clients

• Disrespecting or dismissing key client stakeholders

• Overselling clients to maximize profit

#Teamwork

Working together from a place of trust, care and respect

We agree great looks like…

• Trusting our teammates

• Being caring, open and compassionate

• Talking to people; knowing when email or text isn’t enough

• Honouring other’s perspectives

• Respecting individual challenges

• Asking “How can I help?”

We agree unacceptable looks like…

• Saying, “It’s not my job!”

• Micro-managing

• Being selfish and withholding information

• Avoiding and not dealing with interpersonal tensions