Our Values
Accountability, growth, collaboration, and teamwork.
Making commitments we can deliver and delivering on commitments we’ve made
We agree great looks like…
- Owning commitments we’ve made including those in our roles
- Proactively clarifying goals, expectations, timing, roles and responsibilities
- Seeing issues/opportunities and taking ownership/action (per decision making flow chart)
- Adapting, being flexible and being realistic to reach goals
- Appreciating we’re working in an ecosystem and our actions impact others
- Coaching others to see and accept their accountabilities and being open to learning
We agree unacceptable looks like…
- Not communicating when we will miss an accountability
- Blaming and shaming others
- Failing to ask for help
- Overcommitting ourselves or other people
- Making commitments on behalf of others
- Excuse-making versus taking ownership
Building capacity through financial stability, profitability and efficiency
We agree great looks like…
- Standardizing of designs and processes
- Awareness of probability of profitability and being willing to say “No thanks”
- Aligning early on all stakeholders’ goals
- Learning from past projects and experiences
- A willingness to try / adapt to new tools and processes
- Trusting teammates’ work
We agree unacceptable looks like…
- Engaging delivery teams before the scope is finalized
- Creating unrealistic client expectations
- Not being adequately compensated by customers for changes or revisions
Proactively partnering with our clients
We agree great looks like…
- Having shared experiences with clients to understand their needs
- Aligning on key objectives
- Working with clients to develop solutions
- Inviting and listening to multiple stakeholders
- Respecting and honouring each other’s gifts
- Being candid and truthful with our clients
We agree unacceptable looks like…
- Assuming we know our clients’ businesses better than they do and telling them what they need
- Over complicating things and confusing our clients
- Disrespecting or dismissing key client stakeholders
- Overselling clients to maximize profit
Working together from a place of trust, care and respect
We agree great looks like…
- Trusting our teammates
- Being caring, open and compassionate
- Talking to people; knowing when email or text isn’t enough
- Honouring other’s perspectives
- Respecting individual challenges
- Asking “How can I help?”
We agree unacceptable looks like…
- Saying, “It’s not my job!”
- Micro-managing
- Being selfish and withholding information
- Avoiding and not dealing with interpersonal tensions