Our deep knowledge and expertise of co-creative design processes, workplace technology integration, and technology adoption strategies enables us to deploy a holistic approach to co-creating your workplace technology strategy and workplace technology design.
Our 5-stage approach of Discovering, surfacing, analyzing, advising, and designing is a unique process in the workplace technology industry. It is a critical approach to integrating the optimal technology.
ET Group is a full-service technology integrator: we design and integrate workplace technology systems. Our process follows a well-honed technology project delivery models that begins with project planning and follows with engineering, fabrication before installation and commissioning. We provide training and adoption support to ensure you get the most value from your investment. Once a conceptual design has been accepted, we provide a detailed proposal for the detailed design and integration services you will require. As we develop the conceptual design with your designer, we will be in a position to provide budgetary estimates for planning purposes.
The ET Group service and support model provides a continuous and ongoing focus on the “customer experience”.A support governance structure is created for all clients to provide a forum to review and discuss service measurements/service level agreements (SLAs) and improvement initiatives.The key components of our service and support model include Support Governance, Preventative Health Checks, Helpdesk Services including Remote Diagnostics, Remediation Services and Reporting
We do not believe that one service level is suitable for all meeting/event room types. We offer service levels based on the criticality of rooms, providing clients with their defined level of service at the appropriate price. ET Group has two standard service offerings and a number of custom service models; all programs provide guaranteed response times with varying levels of service.
ET Group is committed to providing the following A/V maintenance and support services:
Full Coverage replacement of any faulty commercial warranty equipment
Bilingual Helpdesk Support by email/telephone
Guaranteed Helpdesk Response within 15 Minutes
Onsite Support within 24 hours
Annual Preventative Maintenance visit per room
Quarterly Incident Report
Service Account Management
Incident Escalation Management
Projector Bulb Replacement