Our Values

Accountability, growth, collaboration, and teamwork.

#Accountability

Making commitments we can deliver and delivering on commitments we’ve made

We agree great looks like…

  • Owning commitments we’ve made including those in our roles

  • Proactively clarifying goals, expectations, timing, roles and responsibilities

  • Seeing issues/opportunities and taking ownership/action (per decision making flow chart)

  • Adapting, being flexible and being realistic to reach goals

  • Appreciating we’re working in an ecosystem and our actions impact others

  • Coaching others to see and accept their accountabilities and being open to learning

We agree unacceptable looks like…

  • Not communicating when we will miss an accountability

  • Blaming and shaming others

  • Failing to ask for help

  • Overcommitting ourselves or other people

  • Making commitments on behalf of others

  • Excuse-making versus taking ownership

#Growth

Building capacity through financial stability, profitability and efficiency

We agree great looks like…

  • Standardizing of designs and processes

  • Awareness of probability of profitability and being willing to say “No thanks”

  • Aligning early on all stakeholders’ goals

  • Learning from past projects and experiences

  • A willingness to try / adapt to new tools and processes

  • Trusting teammates’ work

We agree unacceptable looks like…

  • Engaging delivery teams before the scope is finalized

  • Creating unrealistic client expectations

  • Not being adequately compensated by customers for changes or revisions

#Collaboration

Proactively partnering with our clients

We agree great looks like…

  • Having shared experiences with clients to understand their needs

  • Aligning on key objectives

  • Working with clients to develop solutions

  • Inviting and listening to multiple stakeholders

  • Respecting and honouring each other’s gifts

  • Being candid and truthful with our clients

We agree unacceptable looks like…

  • Assuming we know our clients’ businesses better than they do and telling them what they need

  • Over complicating things and confusing our clients

  • Disrespecting or dismissing key client stakeholders

  • Overselling clients to maximize profit

#Teamwork

Working together from a place of trust, care and respect

We agree great looks like…

  • Trusting our teammates

  • Being caring, open and compassionate

  • Talking to people; knowing when email or text isn’t enough

  • Honouring other’s perspectives

  • Respecting individual challenges

  • Asking “How can I help?”

We agree unacceptable looks like…

  • Saying, “It’s not my job!”

  • Micro-managing

  • Being selfish and withholding information

  • Avoiding and not dealing with interpersonal tensions